Refund & Return Policy

Last updated: May 2026

At Novea Paris, we stand behind the quality of our medical-grade LED devices. If you are not completely satisfied with your purchase, our 30-day return policy ensures a smooth process.

1. Eligibility for Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unused and free of any physical damage, scratches, or signs of wear.
• In its original packaging, including all accessories, manuals, and charging cables.

2. How to Initiate a Return

To start a return, you must contact our customer support team at contact@noveaparis.com. Please include your order number, proof of purchase, and the reason for the return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Refunds Process

Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., Credit Card or PayPal) within 7 to 10 business days.

4. Defective or Damaged Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged in transit, or if you received the wrong item. We will arrange for a free replacement to be sent to you as quickly as possible.

5. Return Shipping Costs

Unless the item is defective or we made an error, the customer is responsible for paying all return shipping costs. Shipping costs from the original order are non-refundable.